Terms and Conditions

OCRC Website Terms and Conditions of Use

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

This Website is only for the use of individuals who are 19 years of age and over. By proceeding to use this Website, you represent that you are 19 years of age or older.

The following terms and conditions govern your use of any and all websites owned by the Ontario Cannabis Retail Corporation doing business as the Ontario Cannabis Store (the “OCS”).  These websites, which include but are not limited to www.ocs.ca and www.doingbusinesswithocs.ca (hereinafter collectively referred to as the “OCS Websites”), are owned by OCS and hosted by Shopify Inc subject to Shopify Terms of Service and Shopify Privacy Policy.

OCS reserves the right to change these Terms and Conditions of Use at any time without prior notice by posting changed Terms and Conditions of Use on the OCS Websites, and you are advised to review the OCS Websites regularly for any changes. These Terms and Conditions of Use were last updated on April 1, 2025. In any event, you agree that by accessing and using an OCS Website you are bound by these terms and conditions as they may be changed from time to time.

COPYRIGHT, OWNERSHIP AND USE OF INTELLECTUAL PROPERTY 

The materials (the "Materials") contained in the OCS Websites including, without limitation, information, text, content, videos, software, photos, graphics and sound are owned by, and protected by copyrights and other proprietary rights in favour of, OCS and third parties. All rights reserved. You shall not copy, modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit or use the Materials, in whole or in part without the prior written consent of OCS. Unauthorized use of the Materials may result in legal action by OCS, including but not limited to claims for damages, injunctions, and other equitable relief, and any violators may also be subject to criminal prosecution under applicable copyright laws.

TRADE-MARKS

Certain names, words, phrases, logos, marks, graphics and designs or other content that appear on OCS Websites (including, but may not be limited to, "OCRC", "ONTARIO CANNABIS STORE", “OCS”, “CRAFT CANNABIS” and related words and logos) are official marks, trade-marks or trade names of OCS in Canada. OCS is also the owner in Canada of additional official marks, trade-marks and trade names, registered and unregistered. Nothing in this Agreement or on an OCS Website shall be construed as granting or conferring, either expressly, by implication, by estoppel or otherwise, a licence or other right to you to use any of the marks or names or any other intellectual property right of OCS. The names of other companies, products and services referred to on an OCS Website may be trade-marks or trade names of their respective owners. Any use of the trade-marks or trade names of OCS or of third parties without the prior written consent of the applicable party is strictly prohibited. Unauthorized use of OCS trade-marks may result in legal action by the OCS, including but not limited to claims for damages, injunctions, and other equitable relief. Any potential violators may also face penalties under applicable trademark laws, which could include fines and other legal consequences.

COMPLIANCE WITH LAWS

In addition to complying with these Terms and Conditions of Use, you agree to use the OCS Websites and Materials for lawful purposes only and in a manner consistent with local, provincial, national and international laws and regulations. Some jurisdictions may have restrictions on the use of the Internet by their residents.

Potential users of an OCS Website in any jurisdiction of the world whose laws (common, statutory, regulatory or codified) would: (i) void these Terms and Conditions of Use in whole or in any essential part (the essential parts being at least, but not only, the provisions relating to governing law, and limitation of liability); or (ii) render accessing the OCS Website illegal, are not authorized to use the OCS Website.

USE AND RESTRICTIONS

You are only permitted to use an OCS Website for your own personal, non-commercial purpose. Materials may only be printed or saved to your own computer for your personal, non-commercial use. Use of any automated system or software to extract data from an OCS Website for commercial purposes (including, without limitation, screen scraping, database scraping and any other activity intended to collect, store, summarize or manipulate any Materials or data, whether by an automated program or a manual process) is strictly prohibited. Additionally, you agree that you will not:

  1. take any action that imposes or may impose (to be determined in the OCS’s sole discretion) an unreasonable or disproportionately large load on the OCS’s infrastructure;
  2. interfere or attempt to interfere with the proper working of an OCS Website, or any activities conducted on or with an OCS Website;
  3. bypass any measures the OCS may use to prevent or restrict access to OCS Websites.

ACCOUNT LOGIN NAMES AND PASSWORDS

If a feature of an OCS Website is accessible only by use of an account (i.e. login name and password), you are solely responsible and liable for any use and misuse of your login name and password and for all activities that occur under your login name and password. For security reasons, you must keep your login name and password confidential and not disclose them to any person or permit any other person to use them, except an authorized OCS representative.

All login names and passwords remain the property of OCS, and may be cancelled or suspended at any time by the OCS without any notice or liability to you or any other person. OCS is not under any obligation to verify the actual identity or authority of the user of any login name or password.

You must immediately notify OCS of any unauthorized use of your login name or password, or if you know or suspect that your login name or password has been lost or stolen, has become known to any other person, or has been otherwise compromised.

REGISTRATION

If you choose to register with OCS for the online purchase of goods, you agree to: (i) provide true, current and complete information about yourself; and (ii) maintain and promptly update online information about yourself to keep it true, current and complete.

ACCURACY OF INFORMATION

While every effort is made to ensure the accuracy of the information on OCS Websites, no warranty of accuracy or completeness is expressed or implied. We reserve the right to correct errors and to change or update information at any time without notice.

OUTBOUND LINKING

Any link (including hyperlinks, buttons or referral devices of any kind) used on an OCS Website is provided for your convenience only, and you access any link at your own risk. The appearance of a link on an OCS Website does not constitute an endorsement, recommendation or certification by OCS, nor should the presence of a link in any way be construed as a suggestion that the site has any relationship with OCS.

INBOUND LINKING

OCS generally does not object to links to OCS Websites from third party sites. However, there are certain conditions that must be followed:

  1. You are only permitted to establish links to the home page of an OCS Website. Links may not be established to any pages on the OCS Website other than the home page without the OCS's prior written permission.
  2. You must not create frames around the OCS Website or use other techniques that alter the visual presentation of the OCS Website.
  3. Unless OCS enters into a specific written agreement with you, you may not use any of the OCS’s names, logos, designs, slogans, or marks in or with your links, except that you may link to the OCS Website home page using the plain text names only: ONTARIO CANNABIS STORE or OCS.
  4. Do not present the link to an OCS Website in any way that suggests OCS has any relationship or affiliation with your site or in any way that suggests OCS endorses, sponsors or recommends the information, products or services on your site. Use of any of OCS’s content, names, logos, photographs, designs, slogans or marks in any advertising, publicity, promotion, or in any other commercial manner without OCS's written permission for a particular use is strictly prohibited.
  5. Use of any of the OCS's names, logos, designs, slogans, or marks, or any other words or codes identifying an OCS Website in any "metatag" or other information used by search engines or other information location tools to identify and select sites, without OCS's written permission for a particular use, is strictly prohibited.
  6. OCS is not responsible for any loss, damage, liability or expense that may accompany or result from your use of the link or domain name for an OCS Website including, but not limited to, any computer virus, technical, hardware or software failures of any kind, lost or unavailable network connections, or failed, incomplete, garbled or delayed computer transmissions.
  7. OCS reserves the right in its sole discretion to terminate your privilege to link to an OCS Website for any reason.
  8. The link to an OCS Website may not be used or associated with any distasteful, offensive, unlawful, defamatory or other materials that would adversely affect the OCS's name, reputation or goodwill or any materials that are directed at, or appeal to, persons under the age of 19.

The linking of your website to an OCS Website indicates your agreement to the foregoing terms and conditions.

INDEMNITY

You agree to indemnify, defend and hold OCS harmless from and against any and all claims, liabilities, damages, demands, suits, actions, losses or expenses (including all legal fees) (collectively "Claims") arising out of:

  1. your infringement of any OCS or third party official mark, trade-mark, trade secret, copyright, patent or other intellectual property rights and from any Claims which may arise, now or in the future as a result of your use of an OCS Website;
  2. any act or omission by you, your employees or agents which results in: (i) loss, damage, interference with or disruption to, an OCS Website; (ii) use of an OCS Website for any illegal purpose; or (iii) use of an OCS Website to achieve any unauthorized or prohibited access to computer systems and data;
  3. your use of an OCS Website; and
  4. your breach of any of these Terms of Use, the OCS’s Privacy Statement or any rule, regulation, guideline or policy of the OCS as may be established and changed from time to time and posted on an OCS Website.

 

DISCLAIMERS

YOU UNDERSTAND AND AGREE THAT:

  1. USE OF AN OCS WEBSITE IS AT YOUR SOLE RISK. THE OCS WEBSITES ARE PROVIDED STRICTLY ON AN "AS IS", "AS AVAILABLE" BASIS. OCS DOES NOT WARRANT, REPRESENT, GUARANTEE OR COVENANT THAT THE OCS WEBSITES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES OCS MAKE ANY GUARANTEE, WARRANTY, REPRESENTATION OR COVENANT AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF AN OCS WEBSITE, OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION OR SERVICE ON AN OCS WEBSITE. OCS WILL NOT BE RESPONSIBLE FOR YOUR INABILITY TO EXECUTE A TRANSACTION OR OBTAIN GOODS RELATED TO ANY SUCH TRANSACTION, FOR WHATEVER REASON.
  2. THE DOWNLOADING OF MATERIALS FROM AN OCS WEBSITE IS DONE AT YOUR OWN RISK. OCS DOES NOT AT ANY TIME REPRESENT, COVENANT, GUARANTEE OR WARRANT THAT SUCH MATERIALS ARE FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER DESTRUCTIVE CODE. YOU ARE RESPONSIBLE FOR IMPLEMENTING SAFEGUARDS TO PROTECT YOUR COMPUTER SYSTEM AND DATA AND YOU ARE RESPONSIBLE FOR THE ENTIRE COST OF ANY SERVICE, REPAIRS OR CORRECTIONS NECESSARY AS A RESULT OF THE USE OF AN OCS WEBSITE.

 

LIMITATIONS

IN NO EVENT SHALL OCS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, COMPENSATORY OR PUNITIVE DAMAGES OR LOSSES, OR DAMAGES FOR LOSS OF INCOME, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA OR BUSINESS INFORMATION, OR LOSS OF OR DAMAGE TO PROPERTY, OR CLAIMS OF THIRD PARTIES, OR OTHER PECUNIARY LOSS, ARISING OUT OF OR RELATED TO THIS AGREEMENT, THE USE OF AN OCS WEBSITE, THE USE OF ANY OTHER SITE OR PAGE ACCESSIBLE FROM AN OCS WEBSITE OR THE ACQUISITION OR USE OF ANY GOODS PURCHASED THROUGH AN OCS WEBSITE. IN NO EVENT WILL THE CUMULATIVE LIABILITY OF OCS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR TO ANY SUCH USE OR ACQUISITION EXCEED THE REPLACEMENT COST OF ANY SUCH GOODS. To the extent that some jurisdictions do not allow exclusions or limitations on some categories of damages, these exclusions or limitations may not apply to you.

THE FOREGOING DISCLAIMERS AND LIMITATIONS OF LIABILITY APPLY REGARDLESS OF THE CAUSES, CIRCUMSTANCES OR FORM OF ACTION GIVING RISE TO THE LOSS, DAMAGE, CLAIM OR LIABILITY, EVEN IF SUCH LOSS, DAMAGE, CLAIM OR LIABILITY IS BASED UPON BREACH OF CONTRACT (INCLUDING, WITHOUT LIMITATION, A CLAIM OF FUNDAMENTAL BREACH OR BREACH OF A FUNDAMENTAL TERM), TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE), STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY, AND EVEN IF ADVISED OF THE POSSIBILITY OF THE LOSS, DAMAGE, DELAY, CLAIM OR LIABILITY.

SOCIAL MEDIA POLICY

OCS uses social media channels to interact with our customers and provide educational resources to the public. OCS is committed to protecting youth and our social media channels are intended for users who are 19 years or older. OCS asks that all social media users who choose to engage with us are respectful of all other users and interact in appropriate conversation related to the topic. For our full social media policy, click here.

PRIVACY STATEMENT

OCS is committed to protecting the privacy and confidentiality of its customers' personal information. The OCS Privacy Statement explains how OCS safeguards the confidentiality and privacy of the personal information you provide to OCS. For our full Privacy Statement, click here.

GOVERNING LAW

These Terms and Conditions are governed by, and shall be construed in accordance with, the laws of the Province of Ontario and the laws of Canada applicable therein.

 

Terms and Conditions of Sale for Purchases from OCS.ca

THE TERMS AND CONDITIONS IN THIS SECTION APPLY TO ORDERS PLACED THROUGH OCS.CA.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF SALE ("TERMS AND CONDITIONS") CAREFULLY BEFORE PLACING AN ONLINE ORDER.

These Terms and Conditions govern the sale by the Ontario Cannabis Retail Corporation doing business as the Ontario Cannabis Store ("OCS") to you of products ("Products") through the OCS's website located at OCS.ca (“OCS.ca"). OCS reserves the right to change these Terms and Conditions of Sale at any time without prior notice by posting changed Terms and Conditions of Sale on OCS.ca, and you are advised to review OCS.ca regularly for any changes. These Terms and Conditions of Sale were last updated on April 1, 2025. By placing an order through OCS.ca, you agree to be bound by the Terms and Conditions in effect at the time of such order.

AGE

You must be 19 years of age or older to purchase Products through OCS.ca. By submitting an order for Products, you represent that you are 19 years of age or older and you are not purchasing Products for anyone who is younger than 19 years of age. When you or your designated alternate person accepts and signs for the Products ordered, you may be required to present valid government-issued photo ID to prove that you are 19 years of age or older. 

THIRD PARTIES ACTING ON BEHALF OF OCS

Your personal information is provided by OCS to our third-party service providers to facilitate payment and fulfill delivery of Products, and for no other purposes. OCS third party service providers are required to comply with strict privacy standards. For our full Privacy Statement, click here.

OCS uses a payment gateway provider’s server to act as the link between OCS and OCS’s bank. OCS does not store any credit or debit card information on its systems.

AVAILABILITY

Every effort has been made to stock adequate quantities of the Products offered on OCS.ca. Some Products, however, may be available in relatively small quantities. Some Products referred to on OCS.ca may be or become out of stock.

If OCS is unable to fill an order for a Product ordered through OCS.ca, you will be notified by email and we will only charge you for Products that are fulfilled.

ORDER QUANTITIES

OCS reserves the right to limit order quantities. Minimum and maximum order quantities as well as order values will be set and changed from time to time by OCS. OCS may reject an order if it appears you are attempting to circumvent an order limit for products with limited quantities.

PRICING

Prices quoted on OCS.ca are in Canadian dollars. Prices are subject to change without notice.

ERRORS

OCS attempts to ensure that the information on OCS.ca is accurate. However, OCS does not expressly or implicitly warrant accuracy or completeness. OCS expressly reserves the right to correct errors and to change or update information on OCS.ca at any time without notice. If a Product offered on OCS.ca is not as described, your only remedy is to return it for a refund. In the event of an error in an order confirmation, in processing an order, in delivering a Product or otherwise, OCS reserves the right to correct the error and revise your order accordingly, or to cancel the order and to refund any amount charged to you. Your only remedy in the event of an error to your order is to cancel your order and/or to obtain a refund. For our full refund policy, click here.

GOVERNING LAW

These Terms and Conditions are governed by, and shall be construed in accordance with, the laws of the Province of Ontario and the laws of Canada applicable therein.

FORCE MAJEURE

OCS shall not be liable for any damages caused by any delay or failure to perform its obligations where such delay or failure is caused directly or indirectly by an event beyond its reasonable control including, without limitation, (i) acts of God, (ii) natural disasters, (iii) acts of war, insurrection and terrorism, (iv) strikes, lockouts and labour disputes, (v) government orders or regulations, or (vi) shortages of goods, labour or transportation.

DISCLAIMER AND LIMITATION OF LIABILITY

Except as expressly set out in these Terms and Conditions, there are no warranties, representations or other agreements regarding the Products ordered through OCS.ca. To the extent permitted by law, OCS shall not be liable to you for indirect, special, consequential, incidental or punitive damages (including, without limitation, damages for or in relation to lateness in delivery, loss of revenue or profits, or the cost of substitute goods), arising directly or indirectly from any breach of contract (fundamental or otherwise) or from any warranties contained herein, or from any acts or omissions that may give rise to legal liability (whether in tort, including for negligence, strict liability or under any other theory of legal liability), regardless of whether or not such damages were foreseeable. In no event shall the liability of OCS arising out of or related to any order exceed the total amount paid by you pursuant to such order.

DISCONTINUANCE

OCS may discontinue or suspend, temporarily or permanently, any currently available Products at any time without prior notice.